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Terms & conditions
Terms & Conditions
Effective Date: April 2025
Brand: Meqlori – An initiative of Bhuvilaas Enterprise
Website: www.meqlori.com
Registered Office: Inamguda, Hyderabad, India
Customer Support: support@meqlori.com
1. Introduction
Welcome to Meqlori. These Terms and Conditions govern your use of our website www.meqlori.com and the purchase of products offered through our platform.
By accessing or using our website, placing an order, or interacting with our services, you agree to comply with these Terms and Conditions. If you do not agree with any part of these terms, please discontinue use of the website.
2. Customer Support
For any assistance regarding orders, product information, feedback, or complaints, you may contact our support team:
Email: support@meqlori.com
Website: www.meqlori.com
Office Address: Inamguda, Hyderabad, India
Our team will make reasonable efforts to respond to queries within a reasonable timeframe.
3. Trademarks and Brand Protection
All brand elements associated with Meqlori, including product names, logos, taglines, packaging designs, and other identifying marks, are owned by Meqlori and/or Bhuvilaas Enterprise.
These materials are protected under applicable intellectual property laws. Unauthorized use, reproduction, modification, or distribution of these materials without prior written permission is not permitted.
4. Intellectual Property
All content displayed on the Meqlori website—including text, images, product descriptions, graphics, design elements, branding, and website layout—is the intellectual property of Meqlori unless otherwise stated.
Users may not reproduce, distribute, modify, publish, or commercially exploit any website content without prior written consent.
5. Third-Party Services and External Links
Our website may contain links to third-party services such as payment gateways, courier tracking systems, or external informational resources.
These websites operate independently from Meqlori, and we do not control their content, privacy practices, or policies. Users are encouraged to review the terms and privacy policies of such third-party services before engaging with them.
6. Product Information and Descriptions
Meqlori products are formulated using natural, herbal, and traditional ingredient principles. We strive to ensure that all product descriptions, ingredient details, and images presented on our website are accurate and updated.
However, please note:
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Natural ingredients may result in slight variations in color, texture, or fragrance between batches.
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Product images are for illustrative purposes only.
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Information provided on the website is intended for general informational purposes and should not be considered medical advice.
Customers are advised to perform a patch test before using any cosmetic product.
7. Product Availability and Pricing
All products displayed on the website are subject to availability.
Prices listed on the website are displayed in Indian Rupees (INR) and include applicable taxes unless stated otherwise.
Meqlori reserves the right to modify product prices, packaging, product availability, or promotional offers at any time without prior notice.
Discounts, promotional codes, and special offers may have specific conditions and expiration dates.
8. Order and Purchase Policy
8.1 Online Purchases
Customers may place orders through the Meqlori website using accepted payment methods such as:
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Credit or Debit Cards
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UPI
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Net Banking
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Digital Wallets
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Cash on Delivery (available in selected locations)
After placing an order, customers will receive an order confirmation via email or SMS containing order details and a reference number.
Orders are typically processed within 1–3 business days, after which shipment confirmation will be sent.
8.2 In-Store Purchases
For purchases made at physical retail locations:
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Payments may be made via cash, UPI, or debit/credit cards.
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A purchase receipt will be provided and should be retained for any return or exchange requests.
9. Shipping Policy
Orders within India are generally delivered within 3–7 business days, depending on the delivery location.
Orders are processed on working days only. Orders placed during weekends or public holidays will be processed on the next working day.
While we aim to ensure timely delivery, delays may occasionally occur due to factors beyond our control such as weather conditions, transportation disruptions, or courier partner delays.
Tracking details will be shared once the order has been dispatched.
10. International Orders
For customers ordering from outside India:
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Product prices displayed on the website do not include import duties or customs charges imposed by the destination country.
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Any such charges must be paid by the recipient upon delivery.
Meqlori does not have control over these fees and cannot predict the amount charged by local authorities.
11. Returns, Exchanges, and Refunds – Online Orders
Customers may request a return within 7 days of receiving the product under the following conditions:
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The wrong product was delivered
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The product arrived damaged or leaking
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The product received is past its expiry date
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A verified allergic reaction occurred (supporting documentation may be required)
Return Conditions
To qualify for a return:
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The product must be unused and in its original sealed packaging.
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Customers must provide the order number and images showing the issue.
Used or opened products may not be eligible for return unless an allergic reaction claim is validated.
Products purchased during promotional sales or discount offers may not qualify for returns unless defective.
Refund Process
Once the returned product is inspected and approved, refunds may be processed within 7–10 business days through the original payment method or issued as store credit.
Shipping charges are typically non-refundable unless the return is due to an error on our part.
12. Returns and Exchanges – In-Store Purchases
Products purchased from physical retail locations may be exchanged within 7 days of purchase, subject to the following conditions:
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The product must be unused and in its original packaging.
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A valid purchase receipt must be presented.
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Exchanges may be made for products of equal or higher value.
Refunds are generally not issued for in-store purchases.
Products that are opened, used, discounted, or purchased as gifts may not be eligible for return or exchange.
13. User Accounts
If you create an account on the Meqlori website:
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You are responsible for maintaining the confidentiality of your login credentials.
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You agree to provide accurate and updated personal information.
Meqlori reserves the right to suspend or terminate accounts suspected of fraudulent activity, misuse, or violation of these Terms.
14. Disclaimer and Limitation of Liability
Meqlori products are intended for external cosmetic use only.
While we aim to provide high-quality natural products, individual experiences may vary based on skin type, lifestyle, environmental conditions, and personal sensitivities.
Customers are encouraged to conduct a patch test before regular use.
To the maximum extent permitted by applicable law, Meqlori shall not be responsible for:
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Allergic reactions or sensitivities arising from product use
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Improper usage or storage of products
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Indirect or consequential losses related to website access, product availability, or shipping delays
Where liability is applicable, it will generally be limited to the value of the product purchased.