Meqlori

      🌿Meqlori – Comprehensive Policy

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Effective Date: April 2025
Brand Name: Meqlori – A proud initiative of Bhuvilaas Enterprise
Website: www.meqlori.com
Registered Office: Inamguda, Hyderabad, India
Customer Support: support@meqlori.com

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1. 🛡️ Trademarks and Copyrights

All product names, logos, brand marks, taglines, and packaging designs used under the Meqlori name are legally protected trademarks of Meqlori and/or Bhuvilaas Enterprise. These assets are either registered trademarks or in the process of being registered. Any unauthorized use—including reproduction, alteration, or imitation—of our brand elements, promotional content, or digital materials is strictly prohibited and may result in legal consequences under applicable intellectual property laws.

2. 🧠 Intellectual Property Rights

The full content of this website, including but not limited to product formulations, textual descriptions, visuals, images, marketing content, branding, web design, and user interface, is the exclusive intellectual property of Meqlori. Any reproduction, modification, transmission, or publication of this content without prior written consent is forbidden. We reserve the right to initiate legal proceedings against infringement or plagiarism.

3. 🔗 Third-party Services and External Links

Our website may include external links to third-party services for payment gateways, courier tracking, or references. These external sites are not managed or monitored by Meqlori. We are not liable for the content, privacy practices, or security protocols of these third-party websites. Customers are encouraged to review the respective policies of such services before interacting or sharing personal information.

4. 📦 Products, Content, and Specifications

Meqlori’s products are made with natural, herbal, and Ayurvedic ingredients. We make every effort to ensure that all product descriptions, ingredient lists, images, and specifications presented online or in-store are accurate and up-to-date.

However:

• Natural products may experience minor changes in texture, color, or scent due to ingredient variations from season to season.

• All images are for reference purposes only.

• Content is intended for informational purposes and not to be interpreted as medical advice.

• We encourage all users to perform a patch test before full application.

5. 🛍️ Product Availability and Pricing

• All items displayed on our website or available at our stores are subject to availability and may be limited by stock levels.

• Product pricing is displayed in Indian Rupees (INR) and is inclusive of Goods & Services Tax (GST), unless otherwise mentioned.

• We reserve the right to revise product pricing, packaging, and availability at any time without prior notification.

• Any discounts, offers, or coupons will be subject to terms and may have expiration dates.

6. 💳 Purchase Policies

Online Purchases:

• Accepted Payment Methods: Credit/Debit Cards, Net Banking, UPI, Wallets, and Cash on Delivery (available in select pin codes).

• Once your order is successfully placed, you will receive an email and/or SMS confirmation with your order ID and summary.

• Orders will be processed within 1 to 3 business days, and you will be notified once the order is shipped.

In-Store Purchases:

• Payment Options: Cash, UPI, Debit/Credit Cards

• You will receive a printed receipt for your purchase. Please keep this safe as it is essential for any return or exchange request.

7. 🚚 Shipping Limitations

• Shipping timelines range from 3 to 7 business days for domestic orders, depending on delivery location.

• Orders are shipped on working days only. Orders placed on weekends or public holidays will be processed on the next working day.

• Delays due to unforeseen weather conditions, lockdowns, strikes, or logistics partner issues may affect shipping timelines. Meqlori is not responsible for such delays.

• Delivery tracking information will be shared once the order has been dispatched.

8. 🌍 Duties, Customs, and Taxes (International Orders)

• For Indian customers, all product prices are inclusive of applicable taxes.

• For customers outside India, Meqlori is not liable for any import duties, taxes, or customs charges levied by the destination country.

• These charges must be paid by the recipient. Meqlori does not have control over these charges and cannot estimate them at the time of order.

• Any delays caused by customs authorities are outside our jurisdiction.

9. 🔄 Return, Exchange & Refund Policy – Online Purchases

When Can You Return?

You can initiate a return within 7 days of receiving the product if:

• You have received a wrong item

• The product is damaged or leaking upon arrival

• The product is past its expiry date

• You have experienced a verified allergic reaction (proof and documentation required)

Conditions for Returns:

• The product must be in unused, unopened condition with its original packaging intact.

• You must provide your order number, batch number, and images/videos of the issue.

• Used or opened products are not eligible for return unless an allergy claim is validated.

• Returns on sale or promotional items are not accepted.

Refund Process:

• Refunds are processed within 7–10 business days after inspection.

• Refunds are issued to the original payment method or offered as store credit.

• Shipping costs are non-refundable unless the error was on Meqlori’s part.

10. 🔄 Return, Exchange & Refund Policy – In-store Purchases

• Products purchased from Meqlori’s physical outlets can be exchanged within 7 days from the date of purchase. No returns accepted for online purchase except for damaged products. ( Proof of damage has to be shared through whats app on the contact 889990255, for assessment and approval)

• The product must be unused, sealed, and in its original packaging.

• A valid printed bill is mandatory to process an exchange.

• Exchange is allowed for a product of equal or higher value. No cash refunds will be issued at physical stores.

• Returns are not accepted for opened products, gift items, discounted goods, or without an original receipt.

11. 👥 User Account Responsibility

If you create an account on our website:

• You are responsible for maintaining the confidentiality of your login credentials.

• You agree to provide accurate and updated personal details.

• Meqlori reserves the right to suspend or terminate accounts found to be misused, involved in fraudulent activity, or violating any company policies.

12. ⚠️ Disclaimer & Limitation of Liability

• All Meqlori products are meant for external use only.

• While our products are developed using traditional and natural practices, individual results may vary depending on lifestyle, skin type, and external conditions.

• Customers are advised to do a patch test prior to full use.

• Meqlori shall not be held liable for:

  • Any adverse skin or hair reaction

  • Damages resulting from misuse or improper storage

  • Consequential losses arising from website usage, product delays, or unavailability

• Our maximum liability, under any circumstances, is limited to the value of the product purchased.

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13. ⚠️ Privacy Policy

• At Meqlori (“we,” “our,” “us”), your privacy is important to us. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website [www.meqlori.com], which is hosted on Wix.com, and when you make a purchase through our integrated payment gateways (e.g., cashfree, instabizz etc).

• 1. Information We Collect

• When you use our website or make a purchase, we collect the following information:

• a. Personal Information

• Name

• Email address

• Shipping and billing address

• Phone number

• Order and transaction details

• b. Payment Information

• Payment data is securely processed by third-party gateways (such as Wix Payments, PayPal, or Stripe). We do not store full credit/debit card information on our servers.

• c. Automatically Collected Information

• IP address

• Browser type and device information

• Pages visited and interaction data

• Cookies and similar tracking technologies

• This data is collected using tools provided by Wix.com and third-party analytics services (e.g., Google Analytics).

• 2. How We Use Your Information

• We use your information to:

• Process your orders and payments

• Deliver purchased products or services

• Communicate order updates and customer service messages

• Improve site functionality and user experience

• Send marketing or promotional emails (with your consent)

• Comply with legal obligations

• 3. How Your Information Is Stored

• Our store is hosted on Wix.com. Wix provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix’s data storage, databases, and general Wix applications. Wix stores your data on secure servers behind a firewall.

• 4. Sharing Your Information

• We may share your information with:

• Wix.com (hosting and platform provider)

• Payment gateways (Wix Payments, PayPal, Stripe) to process transactions

• Shipping providers to fulfill your orders

• Analytics and marketing tools for performance tracking (e.g., Google Analytics, Wix Marketing tools)

• Legal authorities when required by law

• We do not sell your personal data to third parties.

• 5. Cookies and Tracking

• We use cookies to enhance your browsing experience, analyze traffic, and personalize content. By using our site, you consent to the use of cookies.

• You can control cookie preferences via your browser settings or through Wix’s cookie banner, if implemented.

• 6. Your Rights (GDPR/CCPA Compliance)

• Depending on your jurisdiction (EU, California, etc.), you may have the right to:

• Access the personal data we hold about you

• Request correction or deletion of your data

• Withdraw consent for data processing

• Opt-out of marketing emails

• Request data portability

• To exercise your rights, contact us at: [support@yourwebsite.com]

• 7. Data Security

• We and our service providers implement appropriate security measures, including SSL encryption, to protect your personal data. However, no system is completely secure, so we cannot guarantee absolute security.

• 8. Third-Party Services

• Our website may include links to third-party services (e.g., social media or external payment pages). We are not responsible for their privacy practices.

• 9. Children's Privacy

• Our website is not intended for children under 13, and we do not knowingly collect data from children.

• 10. Policy Updates

• We reserve the right to modify this Privacy Policy at any time. Changes will be posted on this page with an updated effective date.

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📩 Customer Service & Support

For any feedback, product-related queries, complaints, or assistance with returns:

📧 Email: support@meqlori.com
🌍 Website: www.meqlori.com
📍 Office: Inamguda, Hyderabad, India