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Meqlori Authentic                                         Wellness

REFUND POLICY

🔄 Return, Exchange & Refund Policy – Online Purchases

When Can You Return?

You can initiate a return within 7 days of receiving the product if:

  • You have received a wrong item

  • The product is damaged or leaking upon arrival

  • The product is past its expiry date

  • You have experienced a verified allergic reaction (proof and documentation required)

Conditions for Returns:

  • The product must be in unused, unopened condition with its original packaging intact.

  • You must provide your order number, batch number, and images/videos of the issue.

  • Used or opened products are not eligible for return unless an allergy claim is validated.

  • Returns on sale or promotional items are not accepted.

Refund Process:

  • Refunds are processed within 7–10 business days after inspection.

  • Refunds are issued to the original payment method or offered as store credit.

  • Shipping costs are non-refundable unless the error was on Meqlori’s part.

🔄 Return, Exchange & Refund Policy – In-store Purchases

  • Products purchased from Meqlori’s physical outlets can be exchanged within 7 days from the date of purchase. No returns accepted for online purchase except for damaged products. ( Proof of damage has to be shared through whats app on the contact 889990255, for assessment and approval)

  • The product must be unused, sealed, and in its original packaging.

  • A valid printed bill is mandatory to process an exchange.

  • Exchange is allowed for a product of equal or higher value. No cash refunds will be issued at physical stores.

  • Returns are not accepted for opened products, gift items, discounted goods, or without an original receipt.

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